Frequently asked questions

• How long does production take? +

  Acrylic and metal pieces (trophies, plaques, medals) run 7-10 working days from artwork confirmation; pewter runs 7-14 working days. Wood is made to order in about a week, with a 10-piece minimum. Crystal pieces are ready-made and turn around within a week. Tight deadlines — WhatsApp us with the date and we will tell you straight whether we can fit it.

• Can I customise the design? +

  Yes. Send us your logo (vector preferred — SVG, EPS, or AI), your engraving text, and any layout notes via WhatsApp. Our designers can help with the layout too — included free with every order.

• Do you ship to East Malaysia or Singapore? +

  Yes. Nationwide within Malaysia: 1-3 days to Klang Valley, 3-5 days to East Malaysia (Sabah and Sarawak). Singapore on request — usually 5-7 days. Couriers we use: Pos Laju, J&T, DHL.

• How do I order? +

  WhatsApp us with the product link, your engraving text, and quantity. We confirm pricing, lead time, and payment method (bank transfer, online banking, or e-wallet). You approve, we engrave and ship. That is it — no online checkout.

• How much does an acrylic keychain cost in Malaysia? +

  Acrylic keychains run RM3-12 per piece for stock shapes and RM6-18 for custom CNC-cut shapes, depending on quantity, thickness, and UV print complexity. Bulk pricing brackets at 50, 100, 250, and 500+ units. WhatsApp +60 12 213 6631 with your design and quantity for a same-hour quote.

• Are custom-shape acrylic keychains possible? +

  Yes — CNC-cut from cast acrylic in any shape you can supply as vector artwork. Common requests are company logo silhouettes, mascot shapes, building outlines, and event-themed shapes. Setup is a one-time fee at low volume; for orders of 100+ the setup is usually waived.

• What is the minimum order quantity for custom keychains? +

  We will quote from 25 pieces upward for stock shapes. Custom CNC-cut shapes usually need a minimum of 50 to make the setup economical. WhatsApp the design and target quantity and we will confirm pricing.

• Do you stock both metal and acrylic keychains? +

  Yes. Acrylic gives vibrant full-colour UV print at a lower per-unit cost — best for high-volume giveaways. Metal gives a premium, weighty feel — better for corporate VIP gifts and senior-management onboarding kits. Both ship with quality split-rings and chains.

• How are bulk keychain orders packaged? +

  Each keychain ships in a clear poly-bag inside a master carton. For retail-style giveaways we can supply custom blister-card packaging with your branding. Backing card with a logo is included on premium corporate orders at no extra cost.

• How long does it take to produce custom acrylic keychains? +

  Stock shapes with UV print: 7-10 working days from artwork sign-off. Custom CNC-cut shapes: 10-14 working days because of the cutting setup step. Bulk orders 500+ pieces add 2-3 days for production sequencing. Tight deadlines — WhatsApp us; sometimes possible on stock items, never promised on custom shapes.

• Are acrylic keychains good for corporate giveaways? +

  Yes — they are the single most common bulk corporate giveaway in Malaysia. Conferences, product launches, customer-appreciation events, school open days, charity runs, and event souvenirs all rely on acrylic keychains. The cost per piece is low enough for 500+ unit orders, and full-colour UV print holds brand artwork sharply.