From WhatsApp brief to event-day delivery in five steps
One number, one quote, one proof, one courier label. Most jobs land in 7-15 working days end-to-end; rush turnarounds are case-by-case and never surcharged.
🛠️ Most Malaysian trophy buyers land on this page with a deadline already breathing down their neck — gala dinner in three weeks, school sports day in a fortnight, retirement piece for next Friday.
The five-step process below is built around that reality. Every step has a clear handover, a defined turnaround (5-7 working days for crystal/acrylic, 7-14 for pewter, 7-10 for wood, 2-6 weeks for custom mould), and a written sign-off on WhatsApp so nothing slips between messages and the courier label.
For programme-tier orders (50+ pieces, multiple long-service tiers), check the pricing guide first. For one-off retirement and recognition pieces, jump straight to WhatsApp.
Comparing a trophy supplier with a company advertising itself as a manufacturer? Read the supplier vs manufacturer due-diligence guide before you compare quotes, lead times and proofing responsibility.
Brief
Send the brief on WhatsApp
WhatsApp +60 12 213 6631 with the seven things that matter: quantity per tier, material preferences, recipient list with citations, ceremony date, delivery address, budget range, and any brand assets in vector format. Spreadsheet beats a long message. We'll work from whatever you have.
WhatsApp the briefQuote
Get a quote in under an hour
During business hours we come back with a quote, material recommendations, and 2-3 design directions when there's flexibility. Quotes are SST-inclusive; only the courier rate sits on top. No hidden setup fees, no engraving surcharge, no design-review charges.
See pricing examplesProof
Approve the digital proof
We send a PDF or PNG proof showing exact engraving layout, font, kerning, and logo placement. Catch typos and missing honorifics here. Revisions are unlimited within reason. We keep cooking until you sign off in writing on WhatsApp.
See proof examplesProduction
Production at our partner workshops
Once approved, production runs at our long-time partner workshops in Klang Valley. Standard 5-7 working days for crystal and acrylic. Pewter runs 7-14 working days. 7-10 working days for wood (10× MOQ minimum, ~1 week extra lead time). Custom moulds run 2-6 weeks.
Lead time questionsDispatch
Dispatch from our Brem Park studio
Pieces ship from our Brem Park dispatch in Kuchai Lama. Same-day Lalamove across Klang Valley. 1-3 days nationwide via Pos Laju or J&T. 5-7 days East Malaysia via cargo flight. Tracking shared the moment the parcel leaves our office.
Delivery questionsWhat we don't do
A few things we're upfront about, so the process stays honest end to end.
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No public retail counter
Brem Park is our office, samples library and dispatch — not a walk-in shop. Everything runs over WhatsApp.
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We're not a factory
Production runs through long-time partner workshops in Klang Valley. Design and project management are at our KL studio.
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No hidden fees
Engraving, logo etch, design revisions within reason — all free. Prices are SST-inclusive. Only the courier rate sits on top.
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No promised rush
Tight deadlines are sometimes possible, never promised. We give an honest yes/no within the hour rather than waste your day.
WhatsApp-first quote flow
Brief on a tight deadline this week?
WhatsApp +60 12-213 6631 with quantity + material + ceremony date in one message. We reply within the working day with a quote, design directions, and an honest yes/no on the timeline.
Quote, artwork proof, SST/courier and lead time confirmed in chat.