Frequently asked questions

• How long does production take? +

  Acrylic and metal pieces (trophies, plaques, medals) run 7-10 working days from artwork confirmation; pewter runs 7-14 working days. Wood is made to order in about a week, with a 10-piece minimum. Crystal pieces are ready-made and turn around within a week. Tight deadlines — WhatsApp us with the date and we will tell you straight whether we can fit it.

• Can I customise the design? +

  Yes. Send us your logo (vector preferred — SVG, EPS, or AI), your engraving text, and any layout notes via WhatsApp. Our designers can help with the layout too — included free with every order.

• Do you ship to East Malaysia or Singapore? +

  Yes. Nationwide within Malaysia: 1-3 days to Klang Valley, 3-5 days to East Malaysia (Sabah and Sarawak). Singapore on request — usually 5-7 days. Couriers we use: Pos Laju, J&T, DHL.

• How do I order? +

  WhatsApp us with the product link, your engraving text, and quantity. We confirm pricing, lead time, and payment method (bank transfer, online banking, or e-wallet). You approve, we engrave and ship. That is it — no online checkout.

• How much does an acrylic plaque cost in Malaysia? +

  Standard acrylic plaques run RM45-220 per piece depending on size, thickness (8mm-15mm) and decoration method (UV print, laser engraving, or both combined). Recurring monthly programs and corporate bulk orders may be eligible for bulk-friendly pricing — WhatsApp +60 12 213 6631 with your quantity for a same-hour quote.

• Acrylic plaque or crystal plaque — which one should I order? +

  Acrylic plaque suits modern corporate cultures, brand-coloured awards, and recurring monthly programs. Crystal plaque suits gala-night top-tier awards and senior leadership recognition where the heavier piece signals seniority. Many programs mix both: crystal for the headline winner, acrylic for the broader recognition tier.

• Can you do full-colour print on acrylic? +

  Yes — full-colour UV print included. Combines well with laser-etched borders or text.

• Will the UV print fade over time? +

  Not noticeably under indoor display. The UV inks we use are rated for years of indoor wear without fading. Direct outdoor sun over multiple years will eventually dull the colour, so for outdoor installations we recommend laser engraving instead of UV print.

• What is the largest acrylic plaque size you can make? +

  Standard sizes go up to A3, with custom sizes available beyond that. We have produced acrylic plaques over 600mm wide for donor walls and large recognition installations — WhatsApp us your dimensions and we will confirm thickness and mounting options.

• How long does it take to make a custom acrylic plaque? +

  Custom acrylic plaques are 7-10 working days from artwork sign-off — UV print needs cure time and edge polishing is the limiting step. Tight deadlines: WhatsApp us, sometimes we can fit it in, but rush is never promised.

• Are acrylic plaques good for employee-of-the-month walls? +

  Yes — this is the single most common recurring use case. Cast acrylic with UV-printed brand artwork delivers consistent visual identity across monthly awards at sensible per-piece cost, and changeable insert panels let you reuse the same outer plaque shell month after month.